Essay on "Citizen Trust in Local Government"
Essay 3 pages (1091 words) Sources: 10
[EXCERPT] . . . .
Piotrowski & Van Ryzin (2007) underscored that issues pertaining to governmental secrecy and open government have been subject of public debate. Citizen's interest in and demand for government vary in degree. They developed several indices to measure citizens' demand for transparency at the local level and explore its correlates. The study suggests that there are several dimensions to the public's demand for transparency including fiscal, safety, government concerns, and principled openness. They adduced that age, political ideology, confidence in government leaders, frequency of contacting government and the perception that that there is not enough access to government drives the publics demand for transparency. However, determinants differ for each dimension. The above named factors predict citizen's actual requests for government information.Christensen and Laegreid (2005) focused on trust in government including the parliament, the cabinet, the civil service, local councils, political parties, and politicians. They averred that trust could be measured in terms of specific support as indicated by people's satisfaction with specific public services. The duo established that the citizen's trust in government is such that a high level of trust in one institution like the local government extends to other institutions. Political and cultural variables were also found to have strongest overall effect on variations in people's trust in government. One factor stood out: general satisfaction and democracy. According to Christensen and Laegreid (2005), citizens who are satisfied with specific public services have a higher level of trust in public institutions than citizens who are dissatisfied. Trus
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Some literatures seem not to support the relationship that exists between government performance and citizen's trust. The difficulty of empirically demonstrating the link between government performance and citizens' trust comes about because of difficulty in defining and measuring government performance meaningfully (Yang & Holzer, 2006). Performance measurement can improve citizens' trust in government through citizens' participation in evaluation process.
References List
Bouckaert, G. & Van de Walle, S. (2003). Comparing Measures of Citizen Trust and User
Satisfaction as Indicators of Good Governance: Difficulties in Linking Trust and Satisfaction Indicators. International Review of Administrative Sciences, 69, 329.
Bouckaert, G., Kampen, J.K., Maddens, B. And Van de Walle, S. (2001)
Bij De Overheid: Eerste Rapport Burgergericht Besturen: Kwaliteit En
Vertrouwen in De Overheid. Leuven: Instituut voor de Overheid.
Christensen, T. & Laegreid, P. (2005). Trust in Government: The Relative Importance of Service
Satisfaction, Political Factors, and Demography. Public Performance and Management
Review, 28(4), 487-511.
Piotrowski, S.J. & Van Ryzin, G.G. (2007). Citizen Attitudes towards Transparency in Local
Government. The American Review of Public Administration, 37(3), 306-323.
Hofstede, G.H. (1980) Culture's Consequences: International Differences in Work-
Related Values. Beverly Hills, CA: Sage.
Huseby, Beate. 2000. Government Performance and Political Support. Trondheim, Norway:
Instituut for Sosiologi og Statsvitenskap.
Light, Paul C. & Labiner, Judith M. (2001). A Vote of Renewed Confidence: How
Americans View Presidential Appointees and Government in the Wake of the September 11 Terrorist Attacks. The Presidential Appointee Initiative 12.
Poister, T.H. & Henry, G.T. (1994) Citizen Ratings of Public and Private Service
Quality: A Comparative Perspective, Public Administration Review 54(2): 155 -- 60.
Sims, H. (2001) Public Confidence in Government and Government Service Delivery. Ottawa:
Canadian Centre for Management Development.
Stipak, B. (1979) 'Citizen Satisfaction… READ MORE
Quoted Instructions for "Citizen Trust in Local Government" Assignment:
“Title: Citizen trust in Local government performance in Botswana.
I would like you to do a literature review on the subject and this is for a high quality journal. In the review you need to define trust and give 2 or 3 definitions. Show how trust is related to performance and satisfaction in government services, specifically local government. You should also include experiences from developed and developing countries.
Satisfaction and government perofrmance--which causes which?. The paper should have references as books and journal articles. I will be using raw data from my field work to write the paper so I need this high quality literature review to accompany this piece. I will basically do the introductory part and my general hypotheses is that the more people that are satisfied with local government performance--the trust levels will be high. So we need to show the relationship between satisfaction and trust as well in the literature review.
How to Reference "Citizen Trust in Local Government" Essay in a Bibliography
“Citizen Trust in Local Government.” A1-TermPaper.com, 2013, https://www.a1-termpaper.com/topics/essay/citizen-trust-local-government-performance/7588351. Accessed 18 May 2024.
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